Tēnā koe
Te Tira Ahu Pae is closed for the Christmas break from the 17th of December, until we resume on the 15th of January. All staff will be on break during this time, and will not be able to respond to any queries.
We have compiled some tips which we hope will help you through this time, otherwise be assured that most things can be resolved once we return on the 15th of January.
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If you cannot access any of the university websites or portals and this impacts your course work by not being able to access course materials, reliable references, or submission boxes you should email your course coordinator politely explaining the situation and exactly how it is impacting your ability to work and potentially offer a solution. For example, you can email a finished assignment to your lecturer to show it was done on time and they can run it through Turnitin later on, or you may request a few days extension to complete your assignment in hopes it becomes available.
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If you require an extension but haven’t heard back from your course coordinator, and if you have a very good reason for needing an extension, just assume you have been awarded a few days grace and turn it in as soon as you can. Advocacy services can help if the request is subsequently denied.
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Any Studylink issues will unfortunately need to go through the StudyLink contact centre. You can reach them on 0800 88 99 00
For most course related issues your course coordinator should be your first contact, however, keep in mind that they will be on leave while the university is shut for the Christmas holidays as well.
For general information on our services during this time, please refer to our website Te Tira Ahu Pae.